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        "title": "Resident Coordinator",
        "description": "<p>The Resident Coordinator is responsible for understanding and following company policies and procedures to aid Resident Managers and Senior Resident Managers with the day-to-day operations of each market area. This role drives positive interactions with current residents and prospective applicants by ensuring a superior resident experience, resolving customer service issues, executing organizational collection practices, optimizing resident retention, and processing move-out documentation within any license restrictions.</p><p>Requirements:<br/>- High School Diploma/GED required.<br/>- Minimum of three (3) years of high-volume customer service.<br/>- Experience in Call Centers, Dispatch, Real Estate, or Property Management preferred.<br/>- Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.<br/>- Solid relationship management, organizing and customer service skills.<br/>- Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.<br/>- Experience with property management software a plus.</p><p>Benefits:<br/>- Medical insurance<br/>- Vision insurance<br/>- Dental insurance<br/>- Paid maternity leave<br/>- Tuition assistance<br/>- Disability insurance<br/>- 401(k) with company matching contributions<br/>- Employee stock purchase plan<br/>- Tuition reimbursement program<br/>- 9 paid holidays per year<br/>- Paid time off (PTO)</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/amh</p>",
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