Resident Coordinator
AMH · Mason, OH, US · FULL_TIME
AMH is a verified Most Loved Workplace® (certified by Best Practice Institute).
The Resident Coordinator is responsible for understanding and following company policies and procedures to aid Resident Managers and Senior Resident Managers with the day-to-day operations of each market area. This role drives positive interactions with current residents and prospective applicants by ensuring a superior resident experience, resolving customer service issues, executing organizational collection practices, optimizing resident retention, and processing move-out documentation within any license restrictions.
Requirements:
- High School Diploma/GED required.
- Minimum of three (3) years of high-volume customer service.
- Experience in Call Centers, Dispatch, Real Estate, or Property Management preferred.
- Excellent verbal and written communication, problem-solving, time management and conflict resolution skills.
- Solid relationship management, organizing and customer service skills.
- Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) required.
- Experience with property management software a plus.
Benefits:
- Medical insurance
- Vision insurance
- Dental insurance
- Paid maternity leave
- Tuition assistance
- Disability insurance
- 401(k) with company matching contributions
- Employee stock purchase plan
- Tuition reimbursement program
- 9 paid holidays per year
- Paid time off (PTO)
This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/amh