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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The engineering challenge Our Software Engineers don't just write code, they solve real financial problems for millions of customers. You'll work on distributed systems processing thousands of transactions daily, build resilient services that handle people's money, and create experiences that make traditionally complex financial products feel simple.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story<br/>Hello there. We’re Zopa.<br/>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife<br/>The role:<br/>As a Fraud Team Leader at Zopa, you’ll lead the day-to-day running of our fraud investigations and recovery team within the Fraud Operations Tribe. You’ll manage and motivate a team of fraud specialists to deliver great customer outcomes, in line with Zopa’s purpose - ‘Home of Money’. You’ll bring deep knowledge of fraud typologies, operations and processes across multiple products, a strong grasp of relevant regulation and law, and the confidence to handle impersonation, scams, account takeover and complex cases. Just as important, you’ll use data and insight to drive team performance, build a customer-first culture, and keep improving how we work - including how we use AI. Working Pattern:<br/>This is a hybrid role, with the team working in the office 1 day a week. Your working week will consist of 7.5 hour shifts scheduled between 8:00 am and 8:00 pm, Monday to Friday. You will also be required to work one day of the weekend every other week, from 9:00 am to 5:30 pm, which will be worked remotely. If you work a weekend day, you will receive a day off during the week in lieu. In addition, you will be required to work some bank holidays per year, for which you will receive time off in lieu.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "title": "Mobile Engineering Manager",
        "description": "<p>About the team: We are on a mission to build outstanding mobile experiences for our customers. You will join and lead a team of mobile engineers responsible for building customer-facing products across our native iOS and Android apps. The team works closely with Product, Design and Backend Engineering to take ideas from inception through to customers, with a strong focus on delivering experiences that feel at home on each platform. The company has the vision to become Britain’s best bank, and the app is our most important touch point with our customers. It needs to be performant, reliable and delightful to use. Our mobile apps are built natively using Swift and SwiftUI on iOS and Kotlin and Compose on Android, and we care deeply about creating experiences that are technically and visually empathetic to each platform. You will also be part of the wider Mobile community at Zopa, helping us maintain a high bar across our apps and contributing to shared standards and ways of working.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa's Analytics teams are building new automated ways to find the problems that impact customers and the bank and stop them before they spread. Leveraging analytics, automation and AI-enabled tooling, we’re moving away from manual controls towards scalable automated systems and controls that can proactively detect problems and improve customer outcomes. This is a new and highly visible area for Zopa, with strong backing from senior leadership and real opportunity to shape how analytics, automation and AI are used to solve real business problems. You’ll work across Product, Analytics, Engineering and Risk to understand how processes actually work, where data lives, and how we can turn messy operational processes into scalable automated solutions and controls. Banking is the business of risk management - put yourself at the heart of it and join us on the journey to unleashing the power of cutting edge technologies in this business critical area! The first focus will be lending products, including customer statements and related communications, with scope to expand into other product areas over time.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The team<br/>Our Web Engineering team sits at the heart of Zopa, building the web experiences that power customer acquisition, customer servicing and the internal tools our teams rely on. Working closely with Product, Design, Marketing and Backend teams, we create fast, scalable and accessible experiences that have a real impact on millions of customers. As a Frontend Engineer, you'll play a key role in building and evolving modern web applications using our frontend ecosystem. You'll work alongside experienced engineers who will support your growth, giving you the opportunity to take ownership of features, solve interesting technical challenges and continually develop your skills. This is a hands-on role where you'll contribute across the full software development lifecycle, from technical design and implementation through to performance optimisation, experimentation and continuous improvement.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story<br/>Hello there. We’re Zopa.<br/>We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife<br/>We are seeking a detail-oriented and highly motivated Transaction Monitoring Agent to join our Financial Crime Operations team. The successful candidate will be responsible for monitoring and analysing financial transactions to detect and prevent suspicious activity related to money laundering, fraud, and other financial crimes. This role requires a strong understanding of financial regulations, excellent analytical skills, and the ability to work effectively within a fast-paced, team-oriented environment.<br/>Working Pattern:<br/>This is a hybrid role – the team works in the office 3 days a week. Your working week will consist of 7.5 hour shifts between 8 am and 8 pm, Monday to Friday, and you will be required to work one day of the weekend every other week, remotely. If you work a day at the weekend, you will receive a day off during the week. The role also requires several bank holidays to be worked a year, with any bank holidays worked given back as time in lieu.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife The team We’re on a mission to take our mobile app to the next level, and we’re looking for someone to help shape the future of our Android experience in Kotlin. Joining the Mobile Platform team, you’ll work on the technical foundations that power the app — from architecture and shared libraries to core experiences, build systems, and analytics infrastructure. Our team plays a key role in driving innovation across Zopa’s mobile community and shaping the future of our mobile technology. As Zopa continues its ambition to become Britain’s best bank, the mobile app remains our most important customer touchpoint. Following the launch of the Zopa Account — a high-touch, mass-market product — we’re making a significant investment in creating an app experience that is performant, reliable, and delightful to use. While the app today is built with React Native, we are expanding our native capabilities in Swift and Kotlin and are transforming the Android experience with a move toward a more fully native approach. This is an exciting opportunity to be part of that journey!</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "title": "Analytics Engineering Manager",
        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife We’re looking for a Complaints Manager to lead the day-to-day delivery of Zopa’s complaints function and DSAR activity. Reporting to the Head of Complaints, you’ll lead a team of Complaints Team Leaders and oversee the wider complaint-handling operation. You’ll be responsible for performance, quality, regulatory compliance and team development, while ensuring insights from complaints drive meaningful improvements across Zopa. This hybrid role requires you to come to our London office 2 days a week.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Traditional assurance approaches often rely on lengthy checklists and surface-level compliance testing.<br/>We’re doing things differently. At Zopa, we believe in a data-led, outcomes-focused approach to assurance. We’re looking for a Compliance Assurance Manager to join us on a fixed term contract, to lead the way in embedding this modern, innovative methodology, one that focuses on the key, most important things that influence the outcomes our customers experience. In this role, you’ll report to our Head of 2nd Line Compliance and lead our compliance assurance reviews, but you won’t just be ticking boxes, you’ll be deep-diving into the data, working with AI and analytics experts, and making sure our approach is focused on what really matters. You’ll also have oversight of Zopa’s broader approach to assurance across different risk areas, ensuring we’re using the best tools and insights to evaluate how effectively we’re managing risk.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife At Zopa, we're building AI Banking: an intelligent, conversational experience that lets customers do almost anything with their money just by asking. Move money, split a bill from a photo of a receipt, find a payment from last year, understand where their money went, freeze a card or set a savings goal. It is live to customers today and on its way to becoming the primary way people interact with Zopa.<br/>Underneath it sits a platform we have built ourselves: an agentic loop, MCP-based tools, memory, a generic front end and an evals framework. Because that platform exists, the work has changed shape. A new customer experience is often a prompt change, a tool definition and a set of evals, not a quarter of engineering. One person with good judgement can now design, build and ship an entire experience.<br/>That has created a role that does not really exist yet in most companies and sits between product and engineering. As an AI Product Builder, you will own a customer problem end to end and build the answer yourself on our platform, with AI doing most of the typing.We are a small team with a lot of autonomy, shipping fast in one of the most heavily regulated industries there is. If the idea of having your own agentic banking experience in front of hundreds of thousands of customers within weeks appeals to you, read on.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife As a Director of Engineering, you’ll lead an established engineering organisation responsible for one of our key business areas, with the autonomy and accountability to make a significant impact on how engineering performs at Zopa. You’ll set direction, build high-performing teams and drive meaningful improvements across people, technology and ways of working. This isn’t a role focused on incremental change: we’re looking for someone who can identify where the biggest opportunities exist, create a clear strategy and turn it into measurable progress. You’ll have the scope to influence significant technical and architectural decisions, improve engineering effectiveness and shape how we build and operate technology. Your impact will extend beyond the teams you directly lead. Our Directors are expected to raise the level of engineering across Zopa, working closely with Product, Commercial and Technology leaders to turn engineering improvements into better business outcomes. You’ll bring strong people leadership, technical credibility and a genuinely data-led approach to understanding what’s working and where we can improve, while helping us push further in areas such as AI-enabled engineering. This is an opportunity for an experienced engineering leader to take real ownership, drive substantial change and clearly see the results of the decisions they make. As a highly collaborative role, you’ll attend our Canary Wharf office 3 days per week</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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        "description": "<p>Our Story Hello there. We’re Zopa. We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa for Business is building propositions that help businesses serve their customers better. As Risk Lead, you will lead the team responsible for managing the risks arising from our partnerships and distribution activity across all Zopa for Business products. This is a senior 1LoD leadership role. You will set the direction for partner risk management, lead a capable team and provide clear, commercial risk advice to senior stakeholders. You will ensure that risk is understood, well managed and proportionate to the opportunity - from initial due diligence through to ongoing oversight.</p><p>This is a Most Loved Workplace® certified position. Learn more at https://certcheck.mostlovedworkplace.com/companies/zopa-bank</p>",
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