What's it Like to Work at Kyndryl? An Inside Look at The Kyndryl Way
Explore Kyndryl's people-centric culture, DEI initiatives, and growth opportunities. Discover if Kyndryl is your next Most Loved Workplace.
Working at Kyndryl centers around "The Kyndryl Way," a people-first culture introduced in 2022 that emphasizes collaboration, mutual responsibility, and excellence across its global operations. With over 80,000 employees in more than 60 countries, Kyndryl has a stated commitment to diversity, equity, and inclusion, earning multiple Most Loved Workplace® recognitions, including for Diversity, LGBTQ+, Women, Neurodiversity, and Parents & Caregivers. The company invests in leadership development to ensure cultural alignment, with 88% of employees reporting their manager's behavior is consistent with The Kyndryl Way. Employees report a 90% "respect score," reflecting a high level of mutual regard.
- Employees
- 80,000+
- Industry
- IT Infrastructure Services
- Kyndryl's culture, "The Kyndryl Way," focuses on collaboration, mutual responsibility, and excellence.
- The company's DEI commitment has led to 12 Most Loved Workplace® recognitions over three years, including specific honors for diversity and inclusion.
- 88% of Kyndryl employees state their manager's behavior aligns with The Kyndryl Way, following significant leadership development training.
- A global "respect score" of 90% reflects a high level of mutual regard among Kyndryl's 80,000+ employees.
- Kyndryl operates globally with over 80,000 employees across 60+ countries.
Working at Kyndryl centers around "The Kyndryl Way," a people-first culture introduced in 2022 that emphasizes collaboration, mutual responsibility, and excellence across its global operations. With over 80,000 employees in more than 60 countries, Kyndryl has a stated commitment to diversity, equity, and inclusion, earning multiple Most Loved Workplace® recognitions, including for Diversity, LGBTQ+, Women, Neurodiversity, and Parents & Caregivers. The company invests in leadership development to ensure cultural alignment, with 88% of employees reporting their manager's behavior is consistent with The Kyndryl Way. Employees report a 90% "respect score," reflecting a high level of mutual regard.
What is it actually like to work at Kyndryl?
Working at Kyndryl is defined by "The Kyndryl Way," a core cultural framework implemented in 2022 that prioritizes collaboration, mutual responsibility, and excellence. As a global IT infrastructure services provider, Kyndryl operates with over 80,000 employees across more than 60 countries, necessitating a strong emphasis on a unified, people-centric culture. The company views its people as central to its business model and long-term growth, which informs daily interactions and customer service. This approach is fundamental to creating an environment where individuals feel respected and valued, aiming to empower all employees to thrive. Kyndryl has achieved a 90% "respect score" among its global workforce, indicating a high level of mutual regard. Company digest
How does Kyndryl pay compare?
While specific details on Kyndryl's compensation packages relative to industry averages are not publicly detailed, the company's commitment to employee value implies competitive compensation strategies are part of its broader people-first approach. As a global entity employing over 80,000 people, Kyndryl must operate with localized pay structures that align with regional market rates and industry standards for IT infrastructure services to attract and retain talent in over 60 countries. Company digest
What benefits and time-off does Kyndryl offer?
Kyndryl's benefits and time-off policies are designed to support a diverse, global workforce, particularly evident in its recognition as a Most Loved Workplace® for Parents & Caregivers in 2025. This specialized accolade suggests a focus on benefits that accommodate family responsibilities, likely including flexible work arrangements, parental leave, and other support systems for employees balancing work and caregiving. While specific benefit packages can vary by region and role, Kyndryl's overarching people-centric philosophy means that its offerings are likely aimed at fostering employee well-being and life-work integration, aligning with modern healthy workplace practices. MLW profile
Culture, leadership, and DEI at Kyndryl
Kyndryl's culture is rooted in "The Kyndryl Way," a framework launched in 2022 that emphasizes collaboration, mutual responsibility, and excellence. This cultural foundation is critical for the company, especially given its global footprint of over 80,000 employees across 60+ countries. CEO Martin Schroeter highlights this people-centric philosophy as essential for both internal interactions and customer engagement. To embed "The Kyndryl Way" globally, the company has heavily invested in leadership development, training nearly 6,000 people managers in Leadership Behaviors workshops and launching "Leadership Development@Kyndryl." This initiative includes comprehensive curriculum, workshops, resources, and tools, alongside Kyndryl Leadership Behavior training and badges for all employees. As a result of this culture transformation, 88% of employees reported that their manager's behavior aligns with "The Kyndryl Way" within three years. Company digest
Kyndryl's commitment to diversity, equity, and inclusion (DEI) is a cornerstone of this culture. The company has garnered significant external validation for its DEI efforts, receiving a 2026 Global Most Loved Workplace® certification and accumulating 12 Most Loved Workplace® recognitions over three years. These include specific honors recognizing its dedication to:
- Diversity: Most Loved Workplace® for Diversity in 2024 and 2025.
- LGBTQ+: Most Loved Workplace® for LGBTQ+ in 2024.
- Women: Most Loved Workplace® for Women in 2024.
- Neurodiversity: Most Loved Workplace® for Neurodiversity in 2025.
- Parents & Caregivers: Most Loved Workplace® for Parents & Caregivers in 2025.
These accolades underscore Kyndryl's efforts to create an environment where a wide range of identities and backgrounds are not only present but also supported and empowered. The company's 90% "respect score" further demonstrates a high level of mutual regard across its diverse global workforce. MLW profile
The hiring and interview process at Kyndryl
While specific details about Kyndryl's hiring and interview process are not extensively detailed, its people-first culture and emphasis on "The Kyndryl Way" suggest a process designed to identify candidates who align with its core values of collaboration, mutual responsibility, and excellence. Given its global and diverse workforce (over 80,000 employees in 60+ countries), the hiring process likely incorporates mechanisms to ensure fairness, equity, and inclusion. Candidates might expect interviews that assess not only technical skills but also behavioral competencies related to teamwork, respect, and a positive vision for the future, consistent with the company's SPARK framework (Systemic Collaboration, Positive Vision of the Future, Alignment of Values, Respect, Kindness). Company digest, CertCheck profile
Career growth and learning at Kyndryl
Kyndryl demonstrates a clear commitment to career growth and learning, particularly through its extensive leadership development programs. The company has trained nearly 6,000 people managers in Leadership Behaviors workshops and launched "Leadership Development@Kyndryl," offering contemporary curriculum, resources, and tools. This initiative also includes Kyndryl Leadership Behavior training and badges for all employees, ensuring everyone understands how to activate "The Kyndryl Way" in their daily roles. This investment in training not only fosters cultural alignment but also equips employees with skills for career advancement within the organization. The focus on continuous learning and leadership development suggests opportunities for employees to expand their capabilities and progress within their careers, aligning with a healthy workplace environment that values individual growth. Company digest
Risks, criticisms, and what to watch
Kyndryl's significant investment in its cultural transformation, "The Kyndryl Way," and its consistent recognition as a Most Loved Workplace® offer insights into its operational health and employee satisfaction. While the 88% alignment of manager behavior with "The Kyndryl Way" within three years is substantial, maintaining this cultural consistency across a vast global workforce of 80,000+ employees in over 60 countries presents an ongoing challenge. Potential risks typically faced by large, global IT services companies include navigating diverse regulatory environments, ensuring data security for clients, and adapting to rapidly evolving technological landscapes. For Kyndryl, sustained success will depend on its ability to continually innovate, manage complex client relationships, and uphold its people-centric culture amidst competitive market pressures. Continued monitoring of employee sentiment and the effectiveness of cultural integration programs will be key indicators of long-term health. Company digest
Most Loved Workplaces® Context: Kyndryl is one of 1,800 certified companies worldwide, with 2.8 million employees across the certified network. These organizations, including Kyndryl, are recognized for fostering high levels of employee satisfaction and engagement. Research indicates that 92% of employees at Most Loved Workplaces® apply for roles when openings arise, and these top-tier companies experience 4× higher revenue growth and 48% higher employee retention compared to industry peers. The SPARK framework (Systemic Collaboration, Positive Vision of the Future, Alignment of Values, Respect, Kindness) is central to what makes these organizations loved workplaces. MLW profile
How we researched this report: Prepared by Best Practice Institute Editorial Staff for The Workplace Report. Methodology: /methodology.
Researched and edited by Best Practice Institute Editorial Staff. See our methodology.