Working at Kyndryl means being part of a people-centric culture, guided by "The Kyndryl Way," which emphasizes collaboration, mutual responsibility, and employee empowerment for its over 80,000 employees globally. The company focuses heavily on leadership development and actively solicits employee feedback to drive continuous improvement. Kyndryl has received Most Loved Workplace® certification and numerous specialty recognitions for its inclusive environment, with 87% of employees reporting they can be their authentic selves at work and 78% recommending it to others.

What is it actually like to work at Kyndryl?

Working at Kyndryl, the world's largest IT infrastructure services provider, is defined by "The Kyndryl Way," a foundational framework introduced in 2022 to establish a people-centric, services-led environment. This framework is built on principles of collaboration, mutual responsibility, and excellence, guiding operations across more than 60 countries and empowering its over 80,000 employees [Company digest].

The company actively invests in its culture, exemplified by extensive leadership development programs. Nearly 6,000 people managers have participated in specific Leadership Behaviors workshops. These initiatives aim to ensure that cultural principles are integrated into daily practice, with 88% of employees reporting that their manager’s behavior aligns with "The Kyndryl Way" [Company digest]. This commitment is championed by CEO Martin J. Schroeter, who regularly reinforces a "people-first" philosophy through quarterly business updates and global site visits, stating, "As a services business, Kyndryl puts people at the center of everything we do" [Company digest].

Employee feedback is central to Kyndryl's continuous improvement. The company uses an Annual Engagement Survey to track cultural progress and identify areas for development. A significant percentage of employees believe their feedback leads to positive changes, indicating a responsive and adaptive culture. Many also believe Kyndryl is consistently enhancing its products and services and adapting to remain competitive [MLW Profile]. This transparent approach suggests an environment where employee insights directly contribute to the organization’s evolution and demonstrate a clear commitment to fostering a healthy workplace.

Kyndryl's dedication to its people-centric culture has garnered significant external recognition, including certification as a Most Loved Workplace® in 2026. The company has also received numerous specialty honors between 2024–2025, recognizing its efforts in diversity, support for caregivers, mental health initiatives, LGBTQ+ inclusion, women in the workforce, and career advancement opportunities [Company digest]. Employee feedback further reinforces this, with 87% reporting they can be their authentic self at work, 84% expressing love for their manager, and 86% feeling a strong connection with their colleagues. These figures contribute to a "love score" of 4.16 out of 5 and an overall rating of 4.2 out of 5, with 78% of employees stating they would recommend working at Kyndryl [CertCheck profile].

How does Kyndryl pay compare?

While specific compensation amounts for Kyndryl employees are not publicly disclosed through official company channels, the emphasis on a "people-first" culture often correlates with competitive compensation and benefits packages designed to attract and retain talent. For a global company of Kyndryl's size and industry, compensation typically aligns with market rates for IT infrastructure services professionals in each operating region [MLW Profile].

External data sources like Glassdoor and Indeed can offer insights into average salaries for various roles within Kyndryl, aggregated from employee submissions. However, it's crucial to view such data with the understanding that it is self-reported and can vary based on location, experience, and specific job function, and should be considered general estimations rather than definitive figures. Candidates seeking roles at Kyndryl should research average compensation for similar positions in their target geographic area and industry [Glassdoor, Indeed].

What benefits and time-off does Kyndryl offer?

Kyndryl's "people-first" approach extends to its benefits and time-off offerings, although specific details are not provided in the directly cited sources. Large global organizations like Kyndryl typically offer comprehensive benefit packages that include health, dental, and vision insurance, retirement plans (such as 401k or equivalent), and various forms of paid time off (PTO), including vacation, sick leave, and holidays [MLW Profile].

The company's external recognitions provide indirect evidence of robust benefits. Kyndryl has received specialty honors for its support for caregivers, mental health initiatives, and women in the workforce [Company digest]. These recognitions often point to benefits such as flexible work arrangements, parental leave, mental health resources or programs, and professional development opportunities tailored for women. Prospective employees should inquire about the specifics of the benefits package relevant to their role and region during the interview process [Company digest].

Culture, leadership, and DEI at Kyndryl

Kyndryl's culture is deeply embedded in "The Kyndryl Way," a framework launched in 2022 to cultivate a people-centric and services-led environment built on collaboration, mutual responsibility, and excellence across its global operations. This cultural framework directly contributes to the company's high "love score" and strong employee recommendations [CertCheck profile].

Leadership plays a pivotal role in reinforcing this culture. Kyndryl has heavily invested in leadership development, with nearly 6,000 people managers participating in Leadership Behaviors workshops. These programs ensure that managers embody the company's values, as evidenced by 88% of employees reporting their manager's behavior is consistent with "The Kyndryl Way." [Company digest]. CEO Martin J. Schroeter actively champions this ethos, using various platforms to reinforce a "people-first" tone [Company digest].

Diversity, Equity, and Inclusion (DEI) are a significant part of Kyndryl's cultural fabric. The company has received multiple specialty recognitions for diversity, LGBTQ+ inclusion, and initiatives supporting women in the workforce [Company digest]. Employee feedback further underscores a strong sense of inclusion, with 87% reporting they can be their authentic self at work [CertCheck profile]. Kyndryl's "Empathy & Inclusion Index" highlights its commitment to fostering a respectful and empathetic environment, contributing to its 90% respect score across its 80,000+ employees [MLW Profile, Company digest]. The overall culture fosters strong connections, with 86% of employees feeling a strong bond with their colleagues [CertCheck profile].

The hiring and interview process at Kyndryl

Kyndryl's hiring and interview process is designed to identify candidates who align with "The Kyndryl Way" culture of collaboration, mutual responsibility, and a people-first mindset [Company digest]. While specific steps are not detailed in the provided information, a company of Kyndryl's size and global reach typically employs a multi-stage process.

This process often includes initial online applications, resume screenings, and potentially automated assessments. Successful candidates commonly proceed to various interview rounds, which may include HR screenings, technical assessments, and interviews with hiring managers and team members. These interviews likely focus not only on technical skills and experience but also on behavioral aspects, assessing how candidates exemplify qualities like collaboration and a positive attitude [MLW Profile]. Because Kyndryl values employee feedback and strong cultural alignment, candidates may encounter questions designed to gauge their fit with its values. Candidates indicating their interest in Kyndryl should expect to demonstrate how their values and experiences align with a collaborative, people-centric, and continuously improving work environment [Company digest].

Career growth and learning at Kyndryl

Kyndryl demonstrates a strong commitment to career growth and learning, as indicated by its numerous recognitions for career advancement opportunities [Company digest]. The company's significant investment in leadership development, including the Leadership Development@Kyndryl platform offering contemporary curricula, workshops, resources, and tools, highlights its dedication to employee upskilling and professional growth [Company digest].

This focus benefits not only managers but also individual contributors, providing pathways for development and advancement within the organization. The culture of continuous improvement, where employee feedback contributes to enhancing products and services, also suggests an environment ripe for learning and adapting to new technologies and methodologies [MLW Profile]. Employees are encouraged to evolve with the company and the rapidly changing IT infrastructure landscape. Such a supportive environment means that individuals seeking to expand their skills and take on new challenges are likely to find opportunities for growth at Kyndryl [MLW Profile].

Risks, criticisms, and what to watch

While Kyndryl is recognized as a Most Loved Workplace® and demonstrates a robust commitment to its people-centric culture, potential employees should be aware of factors common to large, global IT services companies. Rapid technological changes in the IT infrastructure sector necessitate continuous adaptation, which can sometimes lead to organizational restructuring or shifts in strategic focus [MLW Profile].

As with any large enterprise, navigating bureaucratic processes can be a challenge. The company's size, with over 80,000 employees across more than 60 countries, means that operational complexities can arise, although "The Kyndryl Way" emphasizes systemic collaboration to mitigate this [Company digest]. While Kyndryl actively solicits employee feedback, the effectiveness of implementing changes based on this feedback can vary across different departments or regions. Prospective employees should monitor company news and industry trends to understand the broader context in which Kyndryl operates, particularly regarding its competitive landscape and long-term strategic initiatives. Observing how Kyndryl continues to evolve its service offerings and adapt to emerging technologies will provide insight into its resilience and future stability, ensuring it remains an attractive employer in a dynamic industry [MLW Profile].

Most Loved Workplaces® context

Kyndryl is one of the 1,800 certified companies worldwide that collectively employ 2.8 million employees. Most Loved Workplaces® stand out, with 92% of their employees applying for roles when openings arise and 4× higher revenue growth compared to industry peers. These organizations also demonstrate 48% higher employee retention, often embodying the SPARK framework: Systemic Collaboration, Positive Vision of the Future, Alignment of Values, Respect, and Kindness. Kyndryl's high respect score of 90% and strong employee connection scores align with these characteristics.

How we researched this report: Best Practice Institute Editorial Staff /methodology

What is it like to work at Kyndryl?