The Workplace Report
    BPI Editorial · June 2, 2026

    The Kyndryl Way: How Empathy, Restlessness, and Devotion Shape the Employee Experience

    By Best Practice Institute Editorial Staff
    The Kyndryl Way: How Empathy, Restlessness, and Devotion Shape the Employee Experience
    Kyndryl · Brand mark

    Every great workplace has a cultural identity, and at Kyndryl, that identity has a name: The Kyndryl Way. Built on three foundational values — empathy, restlessness, and devotion — this cultural framework guides how the world's largest IT infrastructure provider operates across 60+ countries.

    Understanding The Kyndryl Way

    Empathy: Listening First

    In a global organization with thousands of employees, empathy isn't just nice to have — it's essential. At Kyndryl, empathy means actively seeking to understand the perspectives of colleagues, clients, and communities. This shows in the company's employee respect score of 90%.

    Restlessness: Never Settling

    Kyndryl was born from the belief that infrastructure services needed a fresh approach. That restless spirit permeates the employee experience — encouraging innovation, challenging the status quo, and creating opportunities for professional growth.

    Devotion: Committed to Excellence

    Devotion at Kyndryl means a deep commitment to customers, to the mission, and to each other. It's the thread that connects technical excellence with workplace culture.

    From IBM Spinoff to Cultural Leader

    When Kyndryl separated from IBM in 2021, it had a rare opportunity: to build a new culture from scratch while retaining decades of technical expertise. The result is a workplace that combines enterprise-grade capabilities with startup-like cultural ambition.

    The Most Loved Workplace® certification in both 2023 and 2024 validates this transformation, showing that employees feel the difference in their daily experience.

    What This Means for Your Career

    If you're considering a role at Kyndryl, The Kyndryl Way isn't just a mission statement — it's a lived experience backed by 27 verified certifications and quantified employee sentiment data.

    About Kyndryl

    Kyndryl is the world's largest IT infrastructure services provider. Explore their Visipage profile and visit Kyndryl Careers to see open positions.

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    Researched and edited by Best Practice Institute Editorial Staff. See our methodology. Originally syndicated from Visipage.

    Best Practice Institute

    Best Practice Institute is the research organization behind Most Loved Workplace® certification, the SPARK Model, the Love of Workplace Index™ (LOWI™), and The Workplace Report.

    The Workplace Report

    The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

    The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.