Kyndryl Employee Experience: The Kyndryl Way & Culture

Kyndryl, the world's largest IT infrastructure services provider, fosters a culture defined by "The Kyndryl Way," emphasizing empathy, restlessness, and devotion. Employees report a 90% respect score, indicating a strong focus on understanding diverse perspectives. This framework, developed post-IBM separation, guides professional growth, innovation, and a commitment to both clients and colleagues across 60+ countries. The company has earned Most Loved Workplaces® certification for its positive employee experience.

What is it actually like to work at Kyndryl?

Working at Kyndryl is shaped by a distinct cultural framework called "The Kyndryl Way." This framework, built on three core values—empathy, restlessness, and devotion—aims to define the employee experience across the company's global operations, spanning over 60 countries. Empathy involves actively seeking to understand the perspectives of colleagues, clients, and communities, evidenced by a reported 90% employee respect score. Restlessness encourages innovation and challenges the status quo, fostering professional growth. Devotion signifies a strong commitment to clients, the company's mission, and mutual support among employees. Born from an IBM spinoff in 2021, Kyndryl leveraged this separation to intentionally build a new culture from the ground up, seeking to combine enterprise-grade capabilities with a startup-like cultural ambition. The company's consistent Most Loved Workplaces® certifications in 2023 and 2024 validate employee sentiment regarding this cultural transformation The Kyndryl Way: How Empathy, Restlessness, and Devotion Shape the Employee Experience.

How does Kyndryl pay compare?

While specific salary data for Kyndryl positions are not provided in the primary source material, the company's commitment to employee well-being and a positive employee experience, as reflected by its Most Loved Workplaces® certifications, often correlates with competitive compensation practices. As a public company (NYSE:KD) operating in the global IT infrastructure services market, Kyndryl must attract and retain top talent. Prospective employees are encouraged to research industry salary benchmarks for similar roles in IT infrastructure services and consult external platforms like Glassdoor or LinkedIn for reported salary ranges. Kyndryl's official careers page also serves as a valuable resource for understanding available roles and potential compensation ranges Kyndryl Careers).

What benefits and time-off does Kyndryl offer?

Kyndryl's focus on "The Kyndryl Way" and its standing as a Most Loved Workplace® suggest a comprehensive approach to employee benefits, aligning with companies that prioritize overall employee experience. While the provided source doesn't detail specific benefits or time-off policies, healthy workplaces typically offer a range of provisions including health insurance, retirement plans (e.g., 401k), paid time off (PTO), parental leave, and professional development opportunities. Given its global footprint, Kyndryl's benefits packages likely vary by region to comply with local regulations and market expectations. Candidates should consult the Kyndryl careers site or directly inquire during the hiring process for specifics on benefits and time off relevant to their location and role Kyndryl Careers).

Culture, leadership, and DEI at Kyndryl

Kyndryl's culture is fundamentally shaped by "The Kyndryl Way"—a framework centered on empathy, restlessness, and devotion. This intentional cultural design began after its separation from IBM in 2021, offering the opportunity to build a new identity that married extensive technical expertise with a forward-looking cultural ambition. Leadership at Kyndryl, including CEO Martin J. Schroeter), is expected to champion these values, fostering an environment where employees feel respected and motivated. The emphasis on empathy, in particular, speaks to Kyndryl's approach to diversity, equity, and inclusion (DEI). Actively seeking to understand diverse perspectives of colleagues, clients, and communities is a cornerstone of Kyndryl's operations, as is reflected in its high employee respect score of 90%. This cultural principle suggests a workplace that aims to be inclusive and values varied backgrounds and viewpoints. The Most Loved Workplaces® certifications in 2023 and 2024 further validate that these cultural intentions are successfully translated into a positive daily experience for employees The Kyndryl Way: How Empathy, Restlessness, and Devotion Shape the Employee Experience.

The hiring and interview process at Kyndryl

While detailed steps of Kyndryl's hiring and interview process are not explicitly outlined, its status as a Most Loved Workplace® and its emphasis on "The Kyndryl Way" suggest a process that is designed to be thorough yet respectful of candidates. Companies with strong employee cultures often prioritize aligning candidates with their core values of empathy, restlessness, and devotion. The process likely includes initial application screenings, potentially behavioral and technical interviews, and discussions about how a candidate's aspirations align with Kyndryl's mission and cultural principles. Given its global reach and thousands of employees, Kyndryl likely utilizes standardized processes, possibly combined with localized adjustments. Job seekers can find open positions and more information on the official Kyndryl Careers site, which is the primary resource for application submission and understanding role requirements Kyndryl Careers).

Career growth and learning at Kyndryl

Kyndryl's "restlessness" value directly encourages innovation and challenges the status quo, implying a strong focus on professional growth and opportunities for employees. This value fosters an environment where continuous learning and development are integral to the employee experience. As a global leader in IT infrastructure services, Kyndryl likely provides avenues for employees to expand their technical skills, engage in new projects, and pursue career advancement. The company's commitment to excellence and its recognition as a Most Loved Workplace® indicate that it invests in its people, offering development programs, mentorship, and internal mobility opportunities. For individuals considering a role, this suggests a dynamic environment where employees are encouraged to evolve their capabilities and explore new challenges within the organization The Kyndryl Way: How Empathy, Restlessness, and Devotion Shape the Employee Experience.

Risks, criticisms, and what to watch

As a relatively new public company, having separated from IBM in 2021, Kyndryl faces the typical challenges of establishing its own brand and market position while managing a large global workforce. Critics might point to the inherent complexities of its core business model—managing vast IT infrastructure services—which can be subject to rapid technological changes and intense competition. While "The Kyndryl Way" emphasizes empathy and employee respect (90% score), maintaining this cultural consistency across 60+ countries and diverse legacy systems is an ongoing effort. For prospective employees, staying informed about Kyndryl's financial performance, strategic partnerships, and advancements in cloud and AI infrastructure will be key. While the Most Loved Workplaces® certifications are a strong indicator of positive internal sentiment, it's crucial to consider the dynamics of a large enterprise in a competitive tech landscape. Employees should look for continuous investment in employee development, clarity in strategic direction, and consistent application of its cultural values across all regions Visipage profile.

Most Loved Workplaces® context: Kyndryl is one of over 1,800 certified companies worldwide, representing 2.8 million employees. Companies like Kyndryl that achieve Most Loved Workplaces® certification, particularly ones that excel, often demonstrate 4× higher revenue growth compared to industry peers and boast 48% higher employee retention. These organizations exemplify the SPARK framework: Systemic Collaboration, Positive Vision of the Future, Alignment of Values, Respect, and Kindness.

How we researched this report: Best Practice Institute Editorial Staff /methodology)

What's it Really Like to Work at Kyndryl?