About John
John H. Fleming, Ph.D. is a Lead People Scientist at Culture Amp, recognized for his foundational work in employee and customer engagement and his contributions to organizational psychology.
Who is John H. Fleming, Ph.D.?
John H. Fleming, Ph.D., is a prominent figure in the field of people science, currently serving as a Lead People Scientist at Culture Amp. His expertise lies in leveraging data and analytics to enhance employee engagement, improve organizational performance, and foster positive workplace cultures. Dr. Fleming's career is marked by significant contributions to understanding the intricate link between employee and customer experiences.
Prior to his role at Culture Amp, Dr. Fleming spent many years as a scientist and consultant at Gallup. During his tenure, he played a crucial role in developing and refining methodologies for measuring and improving customer engagement, which ultimately led to the groundbreaking CE11 customer engagement program. His work has consistently focused on translating complex research into actionable insights for global clients, helping them drive business success through their human capital.
Quick facts about John H. Fleming, Ph.D.
| Role | Lead People Scientist |
| Company | Culture Amp |
| Expertise | Employee Engagement, People Analytics, Customer Engagement, Organizational Psychology |
| Notable for | Co-author of "Human Sigma"; architect of Gallup's CE11 program |
| BPI affiliation | Expert Faculty member |
What is John H. Fleming, Ph.D. known for?
- Co-authorship of Human Sigma: Managing the Employee-Customer Encounter: This influential book, co-authored with Jim Asplund, examines the powerful relationship between employee engagement and customer engagement, providing a framework for optimizing both.
- Development of Gallup's CE11 Program: Dr. Fleming was instrumental in creating this comprehensive program designed to measure and improve customer engagement, which became a cornerstone of Gallup's consulting services.
- Pioneering Research in People Analytics: His work at both Gallup and Culture Amp has advanced the application of data science to understand human behavior and performance within organizations.
- Applying Organizational Psychology to Business Outcomes: Dr. Fleming translates psychological principles into practical strategies that help organizations improve profitability, productivity, and customer loyalty.
- Frequent Contributor to Harvard Business Review: He shares his insights on leadership, engagement, and organizational effectiveness through articles published in a leading business publication.
What is John H. Fleming, Ph.D.'s background and experience?
Dr. John H. Fleming holds a Ph.D. from Princeton University, providing him with a strong academic foundation in his field. He began his distinguished career at Gallup in 1993, where he spent decades as a scientist and consultant. His work at Gallup involved extensive research into workforce dynamics, customer behavior, and the critical intersection of the two.
His transition to Culture Amp as Lead People Scientist reflects his continued commitment to leveraging advanced analytics and scientific rigor to help companies build better workplaces. Throughout his career, Dr. Fleming has advised numerous global organizations, guiding them on strategies to enhance employee satisfaction, cultivate stronger customer relationships, and ultimately achieve superior business results.
What topics does John H. Fleming, Ph.D. speak and write about?
Dr. Fleming frequently addresses topics at the forefront of modern organizational development, including the intricate relationship between employee well-being and customer loyalty. He explores how leveraging people analytics can provide leaders with actionable insights to improve engagement across all levels of an organization. His work consistently emphasizes the importance of a data-driven approach to human capital management.
His publications and presentations often delve into methodologies for accurately measuring employee and customer sentiment, and how these metrics can be directly tied to business performance. He advocates for fostering cultures where employees are not only engaged but also empowered to deliver exceptional customer experiences, aligning with the principles promoted by the Best Practice Institute and the Most Loved Workplace® certification.
How does John H. Fleming, Ph.D. contribute to the Best Practice Institute?
As an Expert Faculty member of the Best Practice Institute, John H. Fleming, Ph.D., shares his deep knowledge in employee and customer engagement, and people analytics. His expertise directly supports BPI's mission to identify and disseminate best practices in leadership and organizational development. Through his insights, BPI members gain a clearer understanding of how to build Most Loved Workplaces® by creating engaged workforces that translate directly into enhanced customer experiences.
Dr. Fleming's contributions help BPI advance the understanding of the SPARK Model's emphasis on connecting people and performance with tangible business results. His research and practical frameworks provide valuable context for leaders seeking to optimize their organizational strategies and foster environments where both employees and customers thrive.
Where can you learn more from John H. Fleming, Ph.D.?
John H. Fleming, Ph.D.'s insights can be found in his book Human Sigma and through his contributions to the Harvard Business Review. He may also offer webinars and executive education programs through platforms like the Best Practice Institute, where leaders can explore the applications of people analytics and engagement strategies.