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    BPI Expert Faculty

    Liane Hornsey

    Key Takeaways

    • 1.As Chief People Officer at Uber, she was instrumental in a major cultural transformation during a period of turbulence.
    • 2.At Google, she became the first female Vice President in human resources, leading People Operations for its Global Business for nearly a decade.
    • 3.She is recognized for her ability to scale human capital efforts globally, including for SoftBank Group International’s portfolio companies.
    • 4.Her expertise centers on organizational design, leadership development, and building robust HR infrastructures in high-growth tech firms.

    About Liane

    Liane Hornsey is a recognized expert in people operations and human resources, with extensive experience in scaling human capital and transforming workplace cultures at leading technology companies, and contributes to the Best Practice Institute as an expert faculty member.

    Who is Liane Hornsey?

    Liane Hornsey is an influential professional in people operations, currently serving as the EVP, Chief People Officer at Palo Alto Networks, a position she has held since September 2018. Her career is marked by significant leadership roles at global technology giants, where she has been instrumental in shaping human capital strategies and fostering high-performing cultures.

    Hornsey is recognized for her ability to navigate complex organizational challenges, particularly during periods of rapid growth and cultural evolution. Her expertise lies in building robust HR infrastructures that support innovation and employee engagement within fast-paced environments.

    Quick facts about Liane Hornsey

    RoleEVP, Chief People Officer
    CompanyPalo Alto Networks
    ExpertisePeople operations, HR best practices, organizational design, leadership development, talent management
    Notable forTransforming culture at Uber, leading People Operations for Google Global Business, scaling human capital at tech firms
    BPI affiliationExpert Faculty member

    What is Liane Hornsey known for?

    Liane Hornsey is known for several key contributions throughout her career:

    • Culture Transformation: She played a critical role in transforming the culture at Uber Technologies during a period of significant turbulence.
    • Pioneering HR Leadership at Google: As Google's first female VP in human resources, she led People Operations for Google’s Global Business for nearly a decade, overseeing growth and talent strategies.
    • Scaling Human Capital: At SoftBank Group International, she functioned as Chief Administrative Officer and Operating Partner, supporting portfolio companies in successfully scaling their human capital efforts globally.
    • Organizational Design and Leadership Development: Hornsey is widely recognized as a pre-eminent practitioner in organizational and leadership development, ensuring companies can attract, retain, and grow top talent.
    • Strategic People Operations: Her approach to people operations emphasizes data-driven decision-making and a focus on creating environments where employees can thrive and contribute to business success.

    What is Liane Hornsey's background and experience?

    Liane Hornsey's career spans significant leadership positions across various high-profile companies, demonstrating a consistent focus on human resources and organizational development. She joined Google in 2006, where she evolved into Google's first female Vice President in human resources, leading People Operations for its Global Business for close to ten years. Following her tenure at Google, she served as Chief People Officer at Uber Technologies, Inc., where she was instrumental in a major cultural transformation.

    Prior to her current role at Palo Alto Networks, which she joined in September 2018, Hornsey was the Chief Administrative Officer and Operating Partner at SoftBank Group International. In this capacity, she assisted in scaling portfolio companies globally, focusing intently on human capital success. Her early career included senior leadership roles at lastminute.com Group, Virgin Media, and BMG Music. Hornsey holds a Bachelor's degree in English from Newcastle University.

    What topics does Liane Hornsey speak and write about?

    Liane Hornsey frequently addresses topics central to people operations, human resources best practices, and the strategic importance of human capital in high-growth organizations. She discusses effective hiring strategies, emphasizing the need for rigorous, consensus-based hiring processes to protect and enhance organizational culture. Hornsey advocates for creating workplaces where people not only want to be but also actively contribute to innovation and growth, highlighting how a democratic and informal yet rigorous approach to decision-making can be beneficial.

    Her insights often cover organizational design, leadership development, and how to scale human resources effectively within dynamic, rapidly expanding companies. She shares perspectives on maintaining high levels of personnel quality and talent attraction, essential for companies like Google, which sought innovative thinkers. Her work underscores the critical role of HR in fostering a culture that supports both individual success and company-wide objectives.

    How does Liane Hornsey contribute to the Best Practice Institute?

    As an expert faculty member of the Best Practice Institute, Liane Hornsey shares her extensive knowledge and practical experience in people operations and organizational development. Her contributions align with BPI's mission to provide insights into leadership, workplace culture, and talent management, which are areas where she has demonstrated significant impact and innovation throughout her career. Her expertise enriches BPI's research and discussions around building Most Loved Workplaces® and developing leaders who embody the SPARK Model values.

    を通じて、Liane Hornsey's insights help BPI members and the broader community understand the complexities of managing human capital in the modern era. Her real-world examples from Google, Uber, and Palo Alto Networks offer invaluable lessons on creating high-performing teams, fostering positive workplace cultures, and implementing best practices in human resources strategies that lead to sustainable organizational growth and success.

    Where can you learn more from Liane Hornsey?

    You can learn more from Liane Hornsey's insights and expertise through her executive roles and public appearances. Her experience at top technology companies provides a deep understanding of people operations and leadership. She has been featured in video interviews discussing HR best practices and hiring strategies, offering valuable perspectives for anyone interested in organizational development.

    Background & Perspective

    Background and Career

    Liane Hornsey is a distinguished professional in people operations with a career spanning leadership roles at several high-profile technology companies. Since September 2018, she has served as the EVP, Chief People Officer at Palo Alto Networks.

    Her career includes nearly a decade at Google, which she joined in 2006. There, she became the company's first female Vice President in human resources and led People Operations for its Global Business. Following Google, she was the Chief People Officer at Uber Technologies, Inc., where she played a critical role in a significant cultural transformation. Hornsey also served as Chief Administrative Officer and Operating Partner at SoftBank Group International, supporting portfolio companies in scaling their human capital efforts globally. Her early career included senior roles at lastminute.com Group, Virgin Media, and BMG Music. She holds a Bachelor's degree in English from Newcastle University.

    Areas of Expertise

    Hornsey is a pre-eminent practitioner in building and scaling HR infrastructure to support innovation and employee engagement. Her expertise includes:

    • People Operations and HR Strategy
    • Culture Transformation
    • Organizational and Leadership Development
    • Talent Management and Attraction
    • Scaling Human Capital in Fast-Paced Environments

    Topics Covered

    Liane Hornsey speaks on topics central to strategic human resources in high-growth organizations. She emphasizes data-driven decision-making and rigorous, consensus-based hiring processes to protect and enhance organizational culture. Her insights cover how to create workplaces that foster innovation, growth, and a sense of belonging. She frequently shares her perspectives on organizational design, leadership development, and the best practices for scaling HR effectively within dynamic companies.

    Areas of Expertise

    People OperationsHR StrategyOrganizational DesignLeadership DevelopmentTalent ManagementCulture TransformationScaling Organizations

    Research Topics

    LeadershipHuman ResourcesOrganizational DevelopmentWorkplace CultureTalent Strategy

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    Frequently asked questions

    Best Practice Institute

    Best Practice Institute is the research organization behind Most Loved Workplace® certification, the SPARK Model, the Love of Workplace Index™ (LOWI™), and The Workplace Report.

    The Workplace Report

    The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

    The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.