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    BPI Expert Faculty

    David Henderson

    Chief Human Resources Officer

    Zurich Insurance Group

    Key Takeaways

    • 1.Designs and executes HR strategies that support significant organizational transformations.
    • 2.Led the development of global talent management practices at PepsiCo, contributing to its recognition as a top company for leaders.
    • 3.Focuses on improving the employee experience and aligning culture with strategic goals at Zurich Insurance Group.
    • 4.Holds extensive global HR leadership experience across manufacturing, consumer products, and financial services.

    About David

    David Henderson is a global human resources leader, Chief Human Resources Officer for Zurich Insurance Group, and an expert faculty member at the Best Practice Institute, known for driving transformational change and aligning HR strategy with business objectives.

    Who is David Henderson?

    David Henderson is an accomplished global human resources leader with extensive experience across multinational corporations in manufacturing, consumer products, and financial services. As the Chief Human Resources Officer for Zurich Insurance Group since January 2017, he plays a pivotal role in the company's transformation, reporting directly to the Group CEO and serving as a member of the Zurich Insurance Group Leadership Team. His career has seen him live and work extensively in Europe, Asia, Africa, and the United States, providing him with a unique global perspective on HR challenges and opportunities.

    Henderson is recognized for his strategic acumen in HR, focusing on delivering tangible improvements in employee experience and aligning organizational capability, commitment, and culture with strategic visions. His expertise lies in translating business goals into impactful HR strategies that drive both top and bottom-line growth. The Best Practice Institute recognizes his contributions as a valued expert faculty member, sharing insights into leadership, talent, and organizational development.

    Quick facts about David Henderson

    Role
    Company
    Expertise
    Notable for
    BPI affiliation

    What is David Henderson known for?

    • Strategic HR Transformation: Known for designing and executing HR strategies that support significant organizational transformations.
    • Global Talent Management: Oversaw the development and deployment of integrated global talent management and development practices at PepsiCo, leading to its recognition as a Fortune top global company for leaders.
    • Driving Organizational Effectiveness: Instrumental in driving organizational effectiveness and implementing strategic operating models at MetLife.
    • Improving Employee Experience: Focused on delivering tangible improvements in employee experience and aligning culture with strategic vision at Zurich Insurance Group.
    • Cross-Industry HR Leadership: Held global HR leadership roles across diverse sectors including manufacturing, consumer products, and financial services.

    What is David Henderson's background and experience?

    David Henderson's career is marked by significant global HR leadership roles. Before joining Zurich Insurance Group in 2017, he held executive positions at MetLife and PepsiCo.

    At MetLife, he served as Chief Talent Officer & EVP, Human Resources for Global Functions, based in New York. In this role, he was responsible for enterprise-wide talent management, HR leadership for global functions, and driving organizational effectiveness.

    His 15-year tenure at PepsiCo included serving as Chief Talent Officer, where he was responsible for developing and deploying a suite of global talent management practices. During his time, PepsiCo was designated a Fortune top global company for leaders. He also served as Chief HR Officer for PepsiCo's Europe sector, based in Geneva, overseeing a period of substantial growth.

    Henderson holds a Bachelor's degree in Management and Industrial Relations from Stirling University and a Master of Business Administration from Warwick University Business School. This academic foundation, combined with his extensive practical experience, underpins his deep competence across a broad range of HR disciplines.

    What topics does David Henderson speak and write about?

    Drawing from his rich experience in global HR leadership, David Henderson focuses on topics critical to modern organizational success. His areas of expertise include strategic HR leadership, talent management, organizational development, and enhancing the employee experience. Henderson is keen on discussing how HR strategies can be aligned with overall business objectives to foster transformational change and cultivate a high-performance culture.

    He also addresses the importance of organizational effectiveness, the implementation of strategic operating models, and leadership communication. His insights are particularly valuable for leaders seeking to understand how to build capability, commitment, and a strong culture within their organizations, especially within diverse and complex global environments. He emphasizes the practical application of HR principles to achieve measurable business outcomes.

    How does David Henderson contribute to the Best Practice Institute?

    As an expert faculty member at the Best Practice Institute, David Henderson shares his wealth of knowledge and experience with BPI members. His contributions reinforce BPI's commitment to providing cutting-edge insights and best practices in human resources and organizational leadership. Henderson's expertise in strategic HR, talent management, and organizational development directly supports BPI's mission to help organizations become Most Loved Workplaces®.

    His insights help BPI members explore the SPARK Model's principles, particularly concerning leadership, talent, and organizational effectiveness, driving better employee engagement and organizational performance. Through his affiliation, Henderson helps BPI to advance the understanding and implementation of HR strategies that deliver real value and transformational change.

    Where can you learn more from David Henderson?

    For more insights from David Henderson, you can explore his expert profile on the Best Practice Institute website. His professional journey and contributions to global HR leadership are also highlighted through his affiliations with organizations like the World Economic Forum and Zurich Insurance Group, where he has published articles and shared his perspectives on critical HR and leadership topics.

    Background & Perspective

    Background

    David Henderson is an accomplished global human resources leader with extensive experience across multinational corporations. He is the Chief Human Resources Officer for Zurich Insurance Group, a role he has held since January 2017. In this position, he reports to the Group CEO, is a member of the Zurich Insurance Group Leadership Team, and plays a pivotal role in the company's transformation.

    Before joining Zurich, Henderson served as Chief Talent Officer & EVP, Human Resources for Global Functions at MetLife. His 15-year tenure at PepsiCo included roles as Chief Talent Officer and Chief HR Officer for PepsiCo's Europe sector. His career has provided him with a unique global perspective, having lived and worked in Europe, Asia, Africa, and the United States.

    Henderson holds a Bachelor's degree in Management and Industrial Relations from Stirling University and a Master of Business Administration from Warwick University Business School.

    Areas of Expertise

    Henderson is recognized for his strategic acumen in HR, focusing on delivering tangible improvements in employee experience and aligning organizational capability, commitment, and culture with strategic visions. His expertise lies in translating business goals into impactful HR strategies that drive both top and bottom-line growth. His core specialties include:

    • Strategic HR Leadership
    • Global Talent Management
    • Organizational Development
    • Employee Experience
    • Organizational Effectiveness

    Topics Covered

    Drawing from his rich experience, Henderson speaks and writes about topics critical to modern organizational success. He addresses how to align HR strategies with business objectives to foster transformational change and cultivate a high-performance culture. His key topics include leadership, talent strategy, organizational effectiveness, and employee engagement, with a focus on practical application in complex global environments.

    Areas of Expertise

    Strategic HR LeadershipTalent ManagementOrganizational DevelopmentEmployee ExperienceOrganizational EffectivenessLeadership CommunicationGlobal HR Strategy

    Research Topics

    LeadershipTalent StrategyOrganizational EffectivenessEmployee Engagement

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    The Workplace Report

    The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

    The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.