About Ronna
Who is Ronna Caras?
Ronna Caras is a distinguished expert in instructional design and the development of impactful training solutions. She offers over two decades of experience in crafting tailored professional development programs that drive measurable results. Caras is recognized for her ability to transform learning environments, particularly in areas like leadership, virtual training, and contact center performance.
What is Ronna Caras known for?
Caras is widely known for her expertise in creating highly effective and engaging training programs, emphasizing tangible outcomes. Her work spans leadership development, virtual training methodologies, and enhancing agent performance in call centers. She has significantly contributed to the understanding of best practices for virtual training, as evidenced by her white paper, "Virtual + Engaging: Best Practices for Virtual Training That Works." Caras's approach focuses on deep customization, ensuring that training directly addresses real-world company needs rather than relying on generic, "canned" programs.
Her reputation also stems from her ability to build strong, collaborative relationships with clients, whom she regards as partners in achieving professional success. This partnership approach, combined with her background in professional sales, underpins her commitment to thorough, step-by-step solutions that consistently yield positive results. She was honored in 2015 with the Call Center Excellence Award and recognized as Best Contact Center Leader of the Year, underscoring her impact in the field.
What is Ronna Caras's background and experience?
Ronna Caras has dedicated over 20 years to instructional design and the creation of bespoke training solutions. Her career originated in professional sales, providing her with a foundational understanding of the critical importance of measurable outcomes in any professional development initiative. Since 1990, she has been instrumental in bringing professional-level sales and service behaviors to both contact center and retail teams, alongside their coaches. This pioneering work, which she describes as doing "better than everyone else," highlights her long-standing commitment to innovation in training.
In addition to her role as President of Caras Training, she serves as Director of Training for The Center for Guardianship Excellence. Her work in this capacity includes developing crucial programs such as Supported Decision Making for Independence and Growth, demonstrating her versatile application of instructional design principles across diverse sectors.
What topics does Ronna Caras speak and write about?
Ronna Caras is a prolific speaker and author on critical topics concerning professional development, leadership, and effective coaching strategies. Her insights are particularly valuable in the domains of virtual training, call center operations, and guardianship training. She has authored a significant white paper titled "Virtual + Engaging: Best Practices for Virtual Training That Works," which offers practical guidance on converting traditional classroom training into effective online formats.
She frequently presents at conferences, sharing her expertise on leadership and supported decision-making, notably at events such as the National Conference on Guardianship and family and research conferences focused on independence and growth. Her presentations often cover adapting to evolving professional landscapes, such as the rise of work-from-home models and their impact on training efficacy.
How does Ronna Caras contribute to the Best Practice Institute?
Ronna Caras is an expert faculty member at the Best Practice Institute (BPI), where she shares her deep knowledge in instructional design and training solutions. Her contributions align with BPI's mission to provide cutting-edge insights and best practices in various organizational fields. Her areas of expertise, including leadership development, learning & development, and employee engagement, are vital to BPI's extensive resource offerings.
Through her involvement with BPI, Caras helps disseminate valuable approaches for implementing effective professional development, coaching, and strategic planning within organizations. Her emphasis on custom-tailored programs and measurable results supports BPI's commitment to delivering practical, high-impact solutions to its members and the broader professional community.