Customer.io

Computer Software · Portland, OR · 286 employees · Led by Colin Nederkoorn, Founder and Chief Executive Officer

Certifications

Most Loved Workplace® Certified 2025

SPARK benchmark

Validated scores publishing when the 2026 research cycle closes

The Story

Why Customer.io is Most Loved

Customer.io provides a customer engagement platform for communicating with customers across multiple channels. Its platform supports email, mobile, push, in-app messaging, and SMS.

Positive Vision: Customer.io aims to unify audience data in one place to enable more effective, real-time customer engagement.
Alignment of Values: Employees receive cause credits each December to support organizations that matter to them.
Company Respect: The company shares financial performance, strategic direction, and important decisions transparently with team members.
Loved Culture: Asynchronous communication helps globally distributed teams collaborate while preserving focused work time.
Benefits: Customer.io offers unlimited PTO, remote-first operations, and flexible working styles.

Open roles at Customer.io

Explore current openings on Customer.io's careers page.

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Best Practice Institute

Best Practice Institute is the research organization behind Most Loved Workplace® certification, the SPARK Model, the Love of Workplace Index®, and The Workplace Report.

The Workplace Report

The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.