Petfolk
An independent culture profile from Best Practice Institute — the research institute behind Most Loved Workplace®. What surveyed team members say about working at Petfolk, the Love of Workplace Index™ results, leadership, benefits, and careers.
- Industry
- Veterinary — tech-enabled veterinary care
- Headquarters
- 1489 W. Palmetto Park Road, Suite 500, Boca Raton, FL 33486
- Founded
- 2020
- Employees
- ~300 team members (Medium employer)
- CEO
- Dr. Audrey Wystrach — CEO, and an actively practicing associate veterinarian
- Mission
- Veterinary care that puts you and your pet at the center of a care community — founded and led by expert vets.
2026 Love of Workplace Index™
Percent = share of team members who strongly agree.
Recognitions
2026
- Most Loved Workplace® Certified
Why Petfolk is a Most Loved Workplace®
The five SPARK Model pillars, in Petfolk's own words.
Positive Vision
Employees at Petfolk have a positive vision for the future because we're united by a shared commitment to make pet parenting easier and more joyful. Our ambitious goal to reshape pet care is no small feat, but our dedicated team is working to transform the experience for both pet parents and veterinary professionals alike. By fostering a culture of encouragement, transparency, and continuous innovation, we're not just improving services; we're setting new standards for pet care. This shared vision drives us forward, ensuring a brighter, more supportive future for pets, their owners, and the veterinary community.
Alignment of Values
Our company values align seamlessly with our employees because we meticulously select individuals who demonstrate these principles from the start. Our comprehensive interview process evaluates not just technical skills but also interpersonal qualities and value alignment. At Petfolk, we cherish teamwork, respect, continuous learning, and embracing diverse perspectives. Beyond hiring, we actively seek feedback from our team and regularly check in to gauge their feelings about their positions, teams, and managers. These practices ensure our values resonate deeply, guiding us towards enhancing pet care and fostering a supportive environment where every member feels encouraged and connected.
CEO Strengths
Our CEO, Dr. Wystrach, embodies our company values not just in leadership but also in practice, regularly serving as an associate veterinarian in our clinics nationwide. Her genuine love for both humans and pets shines through as she makes it a point to know every employee by name, fostering a unique culture of hospitality within the veterinary industry. Dr. Wystrach's hands-on approach and unwavering commitment to excellence demonstrate that no mountain is too high, no goal too lofty. Her passion for creating a transformative pet care experience and empowering every member of our team underpins the essence of our mission at Petfolk.
Company Respect
We show respect and ensure all voices are heard at Petfolk by actively engaging with every team member's feedback. Our CEO, an actively practicing veterinarian, regularly picks up shifts to understand the teams and their challenges firsthand. This unique approach provides invaluable insights, guiding strategic decisions and fostering improvements in our workplace. Through employee surveys, we capture essential feedback, leading to impactful changes and enhanced communication. Our commitment to transparent dialogue is further demonstrated by our three standard newsletters, ensuring seamless communication and that every idea and voice contributes to our mission, reflecting our dedication to the well-being of pets and their caregivers.
Loved Culture
At Petfolk, employees collaborate across our company by living our core value of 'Winning as a team.' We place teamwork and mutual respect at the heart of personal and collective success. Embracing diverse perspectives, we cultivate empathy and respect, strengthening our service to pet parents. Lifelong learning is key, propelling us to constantly enhance our skills and support each other. Every role is essential, every voice matters, because we believe in progressing together. We're not just a team; we're a community, dedicated to making a meaningful impact in the lives of pets and their owners.
What Sets Petfolk Apart
Expert-Led Veterinary Care
Founded and directed by experienced veterinarians who prioritize your pet's health and your peace of mind with professional expertise at every touchpoint.
24/7 Support When You Need It
From scheduled on-site visits to middle-of-the-night telehealth, Petfolk ensures your pet receives care at any hour, making emergency support always accessible.
Clear, Empowering Pet Care Guidance
We demystify pet healthcare by providing transparent information and support that helps you make confident, informed decisions for your best friend.
Our Culture — the lived experience at Petfolk
Medicine-First Mindset
Every day, clinical expertise guides our decisions. Team members work in an environment where veterinary medicine isn't compromised by business concerns—it's the foundation of everything we do.
Genuine Connection & Recognition
Leadership knows your name and your story. Team members experience authentic relationships with colleagues and management, creating a sense of belonging that extends from the leadership team to every Pet Care Center.
Shared Success & Growth
Your career growth matters because you own a piece of Petfolk. Team members see their professional development as an investment in themselves and their shared future, creating natural alignment and motivation.
Intentional Culture Building
Rather than inheriting legacy practices, Petfolk builds culture deliberately from the ground up at each new location. Team members participate in shaping how we work, communicate, and support one another.
Pride in Purpose
Working at Petfolk means representing something that matters—transforming veterinary care for pets and their families. Team members find pride in the mission and see their work contributing to meaningful change in the industry.
Benefits
- Market-leading pay and company equity — every team member holds a shared ownership stake in Petfolk
- Loan repayment support
- Comprehensive health insurance — medical, dental, and vision covered at 100% for full-time employees
- Retirement savings options
- No non-compete clause
- Generous PTO and paid holidays
- Parental leave
- Professional development funds
- Fear Free certification, plus coverage of licensure and membership fees
- Significant discounts on pet services and products
- Pawternity and pet-bereavement support
Development & growth
Shared ownership for everyone
Every team member holds equity in Petfolk, aligning individual career growth with the company's success.
Career growth that's rare in vet med
Advancement pathways across clinical and operational roles, backed by professional development funds.
Continuing education & certification
Fear Free certification plus covered licensure and membership fees woven into professional growth.
Build-as-you-grow culture
A de novo model where team members help shape culture and operations from the ground up at each new Pet Care Center.
What team members say
“The people make this place extraordinary — camaraderie, collaboration, kindness. One dream, one team.”
“I saw the CEO more in 90 days than my previous employer in 2 years. Leaders walk the walk, not just talk the talk.”
“Reimagining veterinary medicine — making a difference for pets and pet parents, and bringing joy back to vet medicine.”
“Career progression is rare for this industry. Here I have the ability to build, not just manage — a growth mindset is embedded in everything.”
“Trusted to own things and make a mark, with the freedom to be myself.”
Featured opening
Frequently asked questions
Interested in working at Petfolk?
Petfolk is Most Loved Workplace® Certified (2026) — a veterinarian-founded, shared-ownership company reimagining what pet care can be.
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