BPI's Change Management Methodology
The ResultsUp™ Change Process is BPI's established and proven methodology for successful organizational change. Based on Louis Carter's research in In Great Company and Change Champion's Field Guide, our process aligns corporate and individual values, improving team and individual behaviors at all levels of an organization.
The ResultsUp™ process represents a transformation in how employees learn about themselves and others, embracing individual accountability to achieve shared goals. Through this process, leaders and companies build corporate resilience and agility, enabling them to achieve their key objectives.
The Four Phases of the ResultsUp™ Change Process
Our methodology is structured into four distinct phases to ensure clarity, execution, and success.
H3: 1. Envision
During this step, we work closely with the executive sponsor, leadership team, and key stakeholders to gain initial clarity and establish baselines. Together, we identify key behaviors and set goals at both the team and individual levels, ensuring alignment with the organization's desired culture and goals.
H3: 2. Establish
The Establish phase is where we identify core internal beliefs and perspectives. A critical element is developing rapport and trust between coaches and employees. This foundation of trust and shared purpose helps identify "enablers" that support goals, as well as "inhibitors" and roadblocks that might prevent success.
H3: 3. Execute
In this phase, we collaborate with our clients to develop a detailed action plan. This plan enables individuals and teams to reach their goals and adopt improved behaviors. We specifically focus on capitalizing on the enablers and providing focused coaching to remove the inhibitors identified in the previous step.
H3: 4. Evaluate
Evaluation is where we obtain and assess the results of the change effort. Using a mix of quantitative and qualitative data, we assess each individual and team's progress toward their goals and desired behaviors. If deficiencies are discovered, BPI works with the client to address the gaps and make focused adjustments to regain momentum.
Change Management Support Services
BPI offers a comprehensive suite of services to support successful change initiatives.
- Engagement Management: We oversee project protocol, ensure effective interaction between all parties, and confirm that executives initiate and execute projects with interdepartmental consensus.
- Project Management: We offer full-scale management over the entire project lifecycle.
- Talent/HR Management: Our services include onboarding, compliance, HR generalist functions, performance management, and internal training.
- Operations Management: We manage the traffic and workflow between all departments, from front-of-house engagement teams to back-office legal, accounting, and design teams.
- Professional L&D Support: Clients gain access to research, graphic design, instructional system design, survey design, and tool design expertise.
- Thought Leadership/Expertise: We provide access to BPI’s senior C-level leadership and their deep expertise in Organizational Development, Talent Management, Change Management, and Leadership Development.
- Administrative, Procurement, and Legal: We handle all related administrative tasks, financial needs (collections, payables, forecasting), and legal requirements (contracting, visas).