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    Our Leaders

    By Bpi

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    The Best Practice Institute (BPI) is guided by a team of experienced professionals dedicated to research and advancement in leadership, organizational development, and workplace culture.

    Louis Carter

    Founder and CEO

    Louis Carter founded BPI in 2001, developing it into a global organization serving tens of thousands of leaders and executives. As CEO, he chairs the BPI Senior Executive Board, facilitating monthly calls and bi-annual meetings with board members and experts. He is also available for personal check-in calls with senior executive board members upon request.

    Key Accomplishments:

    • Authored 11 books on best practices and organizational leadership, including Change Champions and Best Practices in Talent Management.
    • His work and research have been translated into over eight languages and featured in publications like Workforce Magazine, Investor's Business Daily, and CIO Magazine.
    • Conducted benchmark research and organizational development analysis with a majority of Fortune/Global 500 organizations.
    • Taught at universities globally, including Tsinghua School of Business in Beijing and Seton Hall University.

    Jim Miller

    Vice President

    As the Vice President and Director of Account Management, Jim Miller focuses on helping organizations maximize their experience with the Senior Executive Board. He brings over 15 years of experience in leadership development to his role, where he connects with the talent community to build awareness of BPI. His work is founded on a reputation for high integrity and ethics.

    Christi O'Neill

    Director of Research

    Christi O'Neill works directly with board members to define annual goals and research interests. As Director of Research, she aligns external resources with board needs and is currently leading research studies on Global Talent Solutions and Workforce Planning. She earned her MA in Social/Organizational Psychology from Columbia University.

    Jenny Barnes

    Director of Learning and Information Systems

    Jenny Barnes aligns BPI's extensive online learning resources—including webinars and research articles—with the internal goals of corporate members. Prior to her role at BPI, she led cultural change campaigns at Zappos, Inc., and Manduka. She holds a Master of Library and Information Science degree from UCLA.

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    Best Practice Institute

    Best Practice Institute is the research organization behind Most Loved Workplace® certification, the SPARK Model, the Love of Workplace Index™ (LOWI™), and The Workplace Report.

    The Workplace Report

    The Workplace Report is BPI's original workplace culture research and editorial briefing series for CEOs, CHROs, people leaders, talent leaders, and employer-brand teams. It turns BPI's 25 years of research, Most Loved Workplace® certification data, SPARK findings, and current workforce signals into practical analysis leaders can use.

    The report format includes executive summaries, research-backed articles, company examples, methodology notes, and practical implications for retention, hiring, culture, leadership, and employee experience. New research and analysis is published on an ongoing editorial cadence at /workplace-report.