The Problem of Fear in the Workplace
In many organizations, a significant number of people are "walking on eggshells." Their actions are limited by a pervasive fear of misspeaking, making a mistake, or being unfairly labeled or accused. This environment exists even as organizations demand longer hours and higher performance from their employees.
Walking on eggshells, however, undermines the very goal of high performance. It creates an invisible boundary bred from fear, which discourages the honest interactions necessary for success.
The Impact on Performance and Partnerships
To become higher-performing, organization members must build effective partnerships with colleagues who may be different from them in function, level, race, gender, nationality, or other identity dimensions. This ability to partner across differences is a critical skill for both individual and organizational achievement.
Walking on eggshells directly inhibits this skill. People tiptoe around important work-related topics and avoid necessary confrontations or honest discussions. This fear and avoidance lead to significant consequences:
- A climate of tension and mistrust is sustained.
- Meaningful communication is prevented from occurring.
- Employee engagement is stifled.
Actions for Engagement: Communicate Clearly
To dismantle this culture of fear, the first step is to foster clear and direct communication. When you know little about someone, preconceptions can heavily influence your impressions. Open communication is the tool that overcomes these biases and helps build genuine connections. Voicing a concern or discomfort honestly can be the starting point for breaking down the invisible walls created by fear.